Very fair but stagnant - Customer Service Team Manager Serco Group Employee Review

3.0
21 Oct 2016
Recommend
CEO approval
Business outlook

Pros

Very mature HR processes, corporate governance and was a fair place to work. I had excellent line managers through my time there.

Cons

Lack of innovation. Was always the tried and tested way, new ideas and ways of doing things tended to get stuck in the mud.

Explore other reviews about Serco Group

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Job is mainly based on how well you can work systems with computer software.

Cons

Things are constantly changing on the fly.

3.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good culture changes with good leaders recently. Technology adoption is a priority for them.

Cons

Their resources are limited and you will notice it fast if you pay attention.

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