Love the gratis, Hate that promotion is almost impossible - Sales Consultant/Cast Member In Color Sephora Employee Review

4.0
18 Nov 2009
Recommend
CEO approval
Business outlook

Pros

Sephora is a great place for someone who wants to start a career in the beauty industry. You learn so much about different brands and get the best training you can ever have. You become such an expert in all products and beauty trends after working here, which is great in terms of boosting your confidence as an employee. Gratis makes up for LOW hourly wage since you get SOOO MUCH free stuff compared to anyone else in the same industry (retail). Lots of store contests so it keeps work fun and challenging and always rewarding.

Cons

Management is always over-stressed by district managers and regional managers. Because of this, managers have NO TIME whatsoever to give enough feedback to employees. No one will acknowledge how great of a seller you are, just like no one would acknowledge if you just stood by the wall all day and did nothing. You can literally work there for YEARS and never get a raise, never get positive feedback, never get promoted unless they are THAT desperate to fill in someone who just got fired or quit. Managers ive worked with HATED their jobs and I know they would all leave in a heartbeat if they got a better-paying job. The job itself is actually not bad, but it's not well compensated for the stress level and work load. Discounts aren't as good as other stores but gratis makes up for it. The uniform is hideous and has nothing to do with being a person that's promoting "beauty". They don't care how educated you are or if you speak up about wanting to get into corporate level no one will do anything about it or tell you what needs to be done. Just sell sell sell.. and since there's no commission then no one will ever truly know how great or poor of a seller you are.

Explore other reviews about Sephora

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Management was nice, people I worked with were nice, fast pased enviroment.

Cons

Hard to request off at times and a lot of demmand.

3.0
18 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Loved learning more about products and working with most of the other team members. Helping people find products that worked for them was really fun.

Cons

Managers are WEIRD. They play favorites and will talk about it while you are standing right there. Practically make you beg for hours. If you are anything other than the current viral makeup style look, you will get less opportunities. Leadership acts like mean high school girls. Working here took away a lot of my passion for the beauty industry for a long time. Also, when it comes to gratis - why are you letting certain managers walk out with 4 bags of things that they have hand picked? Then leaving whatever they discarded to be handed out??? Constantly had missing gratis from my bag because of managers going through the products they wanted. Scheduling is not flexible or even makes sense. Whoever they like gets better shifts. Would constantly have extra shifts added with no notice until an hour before the shift. Or shifts taken away because a favorite wanted them.

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