Good company but don't work in contact center - Contact Center Representative Sentry Employee Review

2.0
7 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Benefits are okay. Competetive pay.

Cons

Training is the worst. High volume of calls. Bad leadership. High turnover.

avatar
Sentry Response
1y
Thanks for your feedback. We understand the importance of a manageable workload, and we’re always working to ensure our associates enjoy a positive work/life balance. Our Customer Service and Operations team is built on supporting one another and providing the training and resources to help our associates succeed. Every associate should have regular conversations with their manager to review their situation and get support where needed. Your feedback helps us continue to provide a positive employee experience at Sentry. Javier Sotelo – Senior Director of Talent

Explore other reviews about Sentry

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

work life balance is great

Cons

pay is below national average

4.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

hybrid, very good benefits, mostly good work life balance

Cons

on call sucks so bad, more flexible work from home schedule would be nice

See reviews by: Helpful|Rating|Date|All