Great company! - Customer Service Representative Sentry Employee Review

1.0
15 May 2021
Recommend
CEO approval
Business outlook

Pros

Great pay Great benefits Great company

Cons

Call volume Not a lot positions to move to

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Sentry Response
5y
Thank you for your review. Based on your comments, it sounds like you enjoyed our time at Sentry overall. I’m happy to see your Pros and acknowledge your Cons—we encourage all our associates to talk with their managers about any concerns they’re having with workload and discuss career growth opportunities. Thank you for sharing your feedback with us. Elisha Robinson – Chief Customer Service Operations Officer

Explore other reviews about Sentry

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

work life balance is great

Cons

pay is below national average

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Sentry Response
5d
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits. Javier Sotelo – Senior Director of Talent
4.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

hybrid, very good benefits, mostly good work life balance

Cons

on call sucks so bad, more flexible work from home schedule would be nice

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Sentry Response
5d
We appreciate your feedback and review. We’re glad to hear our benefits and hybrid work model are something you enjoy. On-call work is essential to supporting our teams, and we understand the value that our Developers bring to the organization. The hybrid work model is also essential to Sentry’s culture, as it allows for balance and collaboration each week. Javier Sotelo – Senior Director of Talent
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