Horribly stressful - Support Representative SentriLock Employee Review

2.0
5 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Great Benefits, Cafe, Co-workers are usually very friendly, Have your own desk, no past experience needed.

Cons

Highly stressful, little to no breaks because of QUE demand, Managers and Call review reps are bias and will give you lower call quality if they don't like you, No way to move up, no pay increase even after a year with good score reviews , schedule or shift change is impossible. CSR2's don't respond to you sometimes and are rude, good luck if your sick, only value people who have been here for several years, Managers don't listen to you, product quality is very poor.

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SentriLock Response
7y
Thank you for taking the time to share your feedback. SentriLock is committed to going the extra mile to make our employees feel valued, appreciated, and treated fairly. While we do experience periods of higher call volumes, we try to offset the stress this may cause by incorporating fun events into the workday. We also offer an on-site fitness facility which can be a beneficial stress-reliever, as well as paid vacations after 5 years of service. We are always looking for ways to improve. If you have any additional feedback or ideas, please email us at hr@sentrilock.com.

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5.0
3 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Hybrid/WFH schedule is an option

Cons

Career advancement takes a while

3.0
27 Apr 2026
Recommend
CEO approval
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Pros

There's job security, generous PTO, and Good incentives when you reach the 5 year mark.

Cons

There's a lot of micromanagement, silly metrics centered around "engaging with your coworkers" that could actually impact your pay, and extremely high call volumes. The pay range didn't justify the time spent when you realize new hires start at a pay rate that the people who onboarded before 2016 had to work years to reach.

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