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      Semrush

      Engaged employer

      Semrush reviews

      Semrush review - Customer Success Manager (CSM) Semrush Employee Review

      5.0
      20 Jan 2024
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Good salary, nice office, nice people

      Cons

      Since recently the company started firing sales

      avatar
      Semrush Response
      2y
      Dear Colleague, Thank you for the feedback. When it comes to our position regarding parting ways with some Sales employees from the SMB segment in January: this is connected with the new business focus and redistributing resources towards Mid Market & Enterprise. Using a high-cost sales approach for smaller customers isn’t the best fit, so structural changes were needed. We don't anticipate any further changes in this regard. Yours, the Semrush Team

      Explore other reviews about Semrush

      5.0
      22 Jun 2026
      Principal solutions consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Very thorough onboarding and enablement process. Great culture and people. Excellent company & team communication.

      Cons

      There's a lot to learn, which isn't a con - but something good to know.

      5.0
      22 Jun 2026
      Enterprise customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The product is an industry leader, making it exciting to work on. The teams are filled with incredibly smart, creative, and collaborative people. Benefits and remote flexibility are solid, and there are good opportunities to learn SEO and digital marketing deeply.

      Cons

      The work culture can occasionally lean toward working harder than playing hard especially as the company scales.

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