Could be better - Senior Claims Adjuster Sedgwick Employee Review

2.0
15 Jul 2022
Recommend
CEO approval
Business outlook

Pros

The benefits seem to be very good and Sedgwick pays for more than half of the medical. Most Team Leads are great.

Cons

Caseloads are not manageable. People always quitting and their caseloads are dumped on everyone else already struggling to stay afloat. Team Leads have to handle claims. Unable to feasibly manage diaries and claims. Work everything reactively instead of proactively since the clients are so demanding. Management runs “numbers” but contradict what they go off of when your “numbers” of one thing are too high. Highly underpaid for market value in the area. Allow clients to change service instructions constantly. No work life balance. Most people work during their PTO because it’s a mess to come back to. Everyone is so overworked that you are constantly stressed about this job.

Explore other reviews about Sedgwick

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fully Remote Flexibility — Many roles allow employees to work 100% from home, giving you control over your environment and eliminating commute time.

Cons

Department Variability — Employee experience can differ widely depending on manager, team, and role type.

1.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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