Overwhelmimg caseload....QA reviews are a joke! - DS III Sedgwick Employee Review

1.0
18 Mar 2013
Recommend
CEO approval
Business outlook

Pros

Excellant PTO however....if you take time off there is no one to cover your caseload therefore you are always behind.

Cons

While working on another account, I was not up to speed on the changes for yet another account. When I asked my supervisor for some training to get up to speed after being in another office for several months she advised me that perhaps I was just getting too old to work full time, have a family and attend school. Incidently I finished my master's degree three months later with a 3.8 GPA. A formal complaint was made regarding the age statement and I was downsized out of the company after seven years. I was the only employee removed as they were actually hiring new colleagues. In the meantime, I was placed on a performance review and went from receivng a bonus for my work in 2010 to being an underachiever in 2012. Did I mention that I was in a meeting at one point where managers were directed to performance colleagues out of their jobs if they couldn't work with them!

Explore other reviews about Sedgwick

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fully Remote Flexibility — Many roles allow employees to work 100% from home, giving you control over your environment and eliminating commute time.

Cons

Department Variability — Employee experience can differ widely depending on manager, team, and role type.

1.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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