Overwhelming case load, insufficient leadership/training and no work-life balance - Anonymous employee Sedgwick Employee Review

3.0
10 Mar 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good benefits package, generous PTO (if you can use it) and great colleagues to work with. Opportunity to telecommute (if you can stay day current-which can be an unrealistic demand). Good opportunity to gain experience at an entry level position.

Cons

Unrealistic and demanding case load. Does not promote great work ethics/efficiency and the overall morale is very low. The company promises the clients so much because they are only concerned about "numbers"; however overwhelms the examiners with a case load that cannot produce the results as promised. Does not promote work-life balance; however promotes bullying and fear tactics by middle management. Does not have a contingency plan to assist examiners when they take PTO (work does not get done). Micromanaging is rampant and depending on the department you are in, they can be quite rude to the point where they treat competent workers like children. Not unheard of to see a colleague(s) cry or get emotional due to the overwhelming case load or due to having the extra burden of taking on another examiners case load because of management not being prepared or proactive.

Explore other reviews about Sedgwick

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fully Remote Flexibility — Many roles allow employees to work 100% from home, giving you control over your environment and eliminating commute time.

Cons

Department Variability — Employee experience can differ widely depending on manager, team, and role type.

1.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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