Pros
Good sales crew able to bring in quality business, able to share business with other out of state franchises that can keep the company in business if business slows. Owner is very passionate about the business and needs other employees that share his values and high level of understanding the security industry.
Cons
Good owner, cares about the business, relies and invests too much faith in his operation manager, who really isn't a project or operation manager. In fact the time that I worked there I think I spoke with him about job progress and budgets 6 or 7 times. This is no way to manage a new PM or a job that has been failing for over 1 or 2 years. His lack of communication and management skills project to the rest of his team who have a hard time understanding their role and how to help and be proactive rather than to delegate and pawn off issues to someone else. The installation team in Los Angeles were average at best. This company is missing high level installation crews who can take care of the upper echelon clients. Company really needs to find quality high level installers and pay them what they are worth, get a REAL Ops manager, and good things should fall in place.