Technical Support - Anonymous employee Secureworks Employee Review

4.0
17 Jan 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You will get plenty of opportunity to learn new technologies. They treat employees very well with bonuses and incentives. For my position in this area, I was making much more than the average technician. My manager was crazy good. Always supportive and encouraging.

Cons

It can be a bit overwhelming at times as my team took on a lot of new tasks of the years that I was there. Not backfilling positions put quite a strain on our team.

Explore other reviews about Secureworks

5.0
1 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Culture of innovation and improvement.

Cons

Lean organization due to layoffs. A lot of work piling up on few people.

1.0
24 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Formed good relationships with colleagues

Cons

Transition from an organization that had a great services reputation in the industry to a crowded XDR space, along with complacent management led to their acquisition

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