"OK" Workplace - Customer Service Agent Sector Alarm Employee Review

The product itself is solid, and the technicians out in the field work incredibly hard under very difficult circumstances.

Unrealistic scheduling: The daily schedule is so tightly packed that having a proper lunch break is almost impossible. Tasks like vehicle maintenance, inventory, and administration are allocated minimal time, forcing employees to handle them during personal time. Toxic sales pressure: An aggressive focus on sales targets that often disregard the customer’s actual needs. The pressure is constant, creating an unstable work environment. Poor workplace culture: Management is passive-aggressive and allows a high-school-like culture to thrive. Instead of receiving constructive feedback, you are met with gossip behind your back and a mocking attitude from peers and supervisors when under stress. Even the sick leave process is unnecessarily bureaucratic, requiring multiple calls to different departments.

Great collegues, very friendly and they all are willing to give advice to help you improve. Great opportunity if you have no prior experience, whether you will excel or not is almost entirely based on your personality.

Little to no structure in the office. Was really surprised to learn that such a big company with a large presense in Sweden and several countries in Europe have such an ”ad hoc”-structure. Including termination (both my own and other former colleagues). While they say that the work hours are 15-21, you are expected to show up at 12, and most days end at 22 at the earliest. So keep that in mind.