Not a place for quiet achievers… - Customer Support Seccl Employee Review

1.0
20 Mar 2023
Recommend
CEO approval
Business outlook

Pros

A really centrally located office in Bath (albeit rundown). They do also provide some really great technology to get you started (MacBook, AirPods etc). There are still some really lovely people left too and I hope they keep them in the team!

Cons

I unfortunately didn’t have the best experience during my time in Seccl’s customer team. It started well and there are some extremely lovely people in the team but it is a hard environment to thrive in if you aren’t comfortable being the loudest voice in the room. It was made clear to me that I didn’t fit the clear mould they are trying to create and I do feel as though that is why I was ultimately asked to leave.

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Seccl Response
3y
Thanks for taking the time to share your experiences of Seccl. Whilst we believe wholeheartedly in transparency there are sometimes circumstances where that's not possible e.g. where some people may have left a company due to under performance for example. It's important to recognise that it does protect the individual though at times this can seem generic in terms of communication. As we evolve from start up to scale up some of our people processes are still catching up and these are documented on our people roadmap shaped by our people. The Bath office has just had a refurb and we have more plans to evolve the space once the team have had the chance to share what matters to them. We do have high expectations for performance here - it's a fast paced environment and absolutely not for everyone but we recognise in order to deliver for our customers we need to have the right proposition for our people. Wishing you all the best and hope your new role is more suited to you.

Explore other reviews about Seccl

5.0
23 Jul 2025
Recommend
CEO approval
Business outlook

Pros

great benefits, and the extra add ons

Cons

long hours on the weekends

2.0
28 Mar 2023
Recommend
CEO approval
Business outlook

Pros

The people at Seccl are some of the best and most talented people I've ever had the pleasure of working with. There's a real and genuine focus on employee well being. Great flexible working patterns. Some extremely talented engineers. Leadership actively changing things.

Cons

Lack of meaningful work on some teams. Confrontational attitude from longer serving staff when bringing new ideas to the fold. Some of the more talented people in the room are often ignored and overlooked. Short term fixes favoured over long term stability. Very poor engineer/developer coding experience.

5
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