Pros
This used to be an amazing place to work, but I can say the only "pros" about being here now are a few teammates and the unmetered PTO policy, which I'm sure will change like everything else has.
Cons
- Leadership appears more focused on maintaining a positive narrative "optics" than addressing underlying issues - both with customers and employees - There have been instances where key team members exited under unclear circumstances, with departures framed as “mutual” and there is no internal transparency. - Communication around staffing changes can feel tightly controlled, leaving teams with more questions than answers. - Reported promises around raises or promotions don’t always materialize, which can impact trust and morale. - Employees may feel undervalued during high-effort periods, especially when expectations increase without corresponding compensation adjustments. - Retention of experienced team members has been a concern, particularly when institutional knowledge is lost without clear transition plans. - Leadership prioritizes customer outcomes over everything, mostly at the perceived expense of employee experience and recognition. - Overall transparency from management can be inconsistent, which may lead to uncertainty about long-term direction.