Great CSR team, but severely underpaid - Customer Service Representative Sappi Employee Review

3.0
7 Jul 2023
Recommend
CEO approval
Business outlook

Pros

The team of fellow CSRs and Sales Managers are incredibly helpful and friendly people. The office and its environment is modern and clean, and there are several helpful extra benefits that the company offers, such as language courses, transit pass, fitness options, etc.

Cons

Higher management is trying to collect all of the workload into the Budapest office without significant changes in compensation. As a result, the CSR team is overworked and underpaid, with seemingly no plan to change this in a positive direction anytime in the foreseeable future.

Explore other reviews about Sappi

5.0
18 Nov 2025
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Kind co-workers and good hands-on experience.

Cons

Doesn't have very high tech.

2.0
4 Apr 2026
Recommend
CEO approval
Business outlook

Pros

-Decent entry level pay for newly graduated mechanical engineer as a reliability engineer -Operations-Maintenance coordination has some improvements, not sure if they will stick

Cons

-Cloquet mill is very disorganized and chaotic -Near constant reactive "firefighting" operations -Maintenance department is not treated as a partner, but rather as a servant -Training in maintenance is a joke

See reviews by: Helpful|Rating|Date|All