AVOID AVOID AVOID! - Collections Representative Santander Employee Review

1.0
15 Jul 2019
Recommend
CEO approval
Business outlook

Pros

Not a single pro at all. All cons.

Cons

Everything. Salary is crap considering what is involved in the position and the work that you have to do. The training is terrible, prepared to be told to do something specific and then when you get out of classroom training onto the live floor, be told something else, and again when you go onto your teams. Annualized hours are a way for them to stick up to 3 hours on top of your shift every day where you can work up to 55 hours a week and still get the same salary every month, (pretty sure they don't give you half of this extra time back). Some of the management are a joke and be prepared to be in a high school clique for the duration of your employment. Overpriced canteen, paying almost a fiver for a sandwich which isn't even good. Absolutely no progression opportunities. All in all the worst job I have taken up, avoid like the plague.

Explore other reviews about Santander

5.0
5 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Bonus based on performance. The company always put on events for the employees. Great work environment

Cons

Work long days. And sometimes weekends. Not much room for growth

4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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