Great for part time while in school - Member Service Supervisor Sam's Club Employee Review

4.0
2 Apr 2015
Recommend
CEO approval
Business outlook

Pros

401k matching dollar for dollar up to 6%, yearly profit sharing bonus, medical benefits for part-time associates, vacation pay for part time associates, personal time for part time associates, will work flexibly with school schedule, nice break rooms, each club works at raising money for multiple charities in their community each year, lots of different positions within the same building-easy to do something else when you're tired of your job, & you can work your way up into management.. most managers started as a cart runner or cashier.

Cons

small raises once a year-40c 50c or 60c, terrible training-usually only a computer based learning (cbl) and then thrown into job with no practice, poor communication avenues from upper management down to the little guys, 1990's computer program for basic business tools like looking up stock (time to invest in new technology sam's club!), can get written up easily("job performance" can mean anything!) which will prevent you from moving around within the club for a year..

Explore other reviews about Sam's Club

5.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for.

Cons

No issues with my work life balance.

avatar
Sam's Club Response
2d
Thank you so much for sharing this review. We appreciate and value you.
2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

avatar
Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
See reviews by: Helpful|Rating|Date|All