Low Pay, High Turnover Rate, Little Respect - Customer Service Sam's Club Employee Review

1.0
23 Jan 2014
Recommend
CEO approval
Business outlook

Pros

If you work here, some floor managers can be friendly, caring. The people you will work with can certainly be nice.

Cons

You will find that upper management has little concern for your well-being, and little respect for you as a worker, or as a person. Recently even small benefits--such as an additional $1/hour on Sundays--have been cut. They expect--and enjoy--a high turnover rate, especially with cashiers. If you make a mistake, you will be written up. If you're written up two times, you cannot be promoted (or transfer to another club) for a year after that write up. If, within that year, you're written up a third time, essentially you're fired. But I wouldn't worry about that "cannot be promoted" business, since there is very little chance you will grow in this company. Managers will have unreasonable expectations for you, and you will have an unfair annual evaluation, as a way to justify a standard low yearly raise. You will get a $0.40 raise every year--it will only be forty cents, there is no chance to have a raise higher than that. Apparently, years ago, someone once got a $0.50 raise; but as far as I can tell, for the past few years, and for years to come, there is no chance of that happening. Don't work here.

Explore other reviews about Sam's Club

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good management. Balanced work-play culture environment.

Cons

Hours often change weekly. You may be required to work weekends, late evenings, and major holidays when the store is busiest.

2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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