Don’t Do It - Collections Specialist Sallie Mae Employee Review

2.0
22 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Work from home 3 days a week

Cons

Everything , extremely toxic attendance policy. Most people only last a year. There is only 1 person left from our training class. They are very quick to move to termination. They change your team and manager each month so no sense of stability. Your schedule will be changed every 6 months so don’t get use to a set schedule. If you have kids or you’re in school oh well. Most managers don’t care and are passive aggressive. You might come across one manager that is real and helpful and nice. Once you meet that manager it will be easy to tell. Hr is bs and the company is too small at that location to have any real growth, always bringing in new hires and high turnover rate. Always having some clueless managers from outside instead of promoting in. Head of the department barely seen and does not attend department meetings because he does not want employees to yell at him. Try to give out tvs and gifts instead of increasing base pay. They will try to pull you in with promises of incentive it is a trap not everyone makes incentive or gets paid that if you have a rough month your sol . Don’t do it it’s other companies that pay more for the same exact job.

Explore other reviews about Sallie Mae

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The work culture is quite chill and results-focused. The office space is also quite decent.

Cons

Being a bank, it’s highly regulated so everything we do must go through a thorough compliance review.

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The biggest pros for me are the people and the opportunities for growth. The culture is very team-oriented, and there’s a genuine willingness to support one another and see each other succeed. I also appreciate that the company is open to trying new approaches and evolving how we work, which creates meaningful opportunities to learn, take on new challenges, and continue developing professionally.

Cons

One area for improvement would be system modernization, as updates and enhancements can be slow and sometimes create inefficiencies in day-to-day work. Additionally, communication across departments during issues or changes could be more consistent and timely to ensure teams are fully informed and able to respond effectively.

See reviews by: Helpful|Rating|Date|All