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      Sage

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      Sage reviews

      Great first 'proper' job - Technical Support Representative Sage Employee Review

      4.0
      8 Sept 2025
      Technical support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Starting out at Sage will give you contacts and the skills to thrive in a lot of other businesses. Totally different experience depending on who your manager is, but my advice would be throw yourself into it and take it as one huge learning opportunity, make friends and contacts and use every resource/ training they'll give you. Fair pay, fair bonus, fair benefits. A role like this will change your life if you put enough into it.

      Cons

      Working at Sage will be a shock to your system if you're not used to being managed, its a huge machine and you're a cog. If you have issues with authority or being told what to do (sometimes genuinely minute by minute through tracking, KPI's etc) then tech support at Sage is not for you.

      avatar
      Sage Response
      7mo
      Thank you for such a thoughtful and reflective review. It’s fantastic to hear that your time at Sage helped you build valuable skills and connections. We appreciate your honesty about the challenges, too, and we're making positive strides toward empowering our colleagues to be bold and take up more accountability for projects they're driving. Feedback like yours helps us continue to improve. Wishing you all the best in your future career, and thank you for being part of our journey.

      Explore other reviews about Sage

      5.0
      5 Jun 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

      Cons

      No cons to add at this time

      2.0
      8 Jun 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Sage Response
      6d
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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