-Work Life Balance is almost nonexistent - no analyst should be toggling over 100 cases. I was working AFTER hours OFF THE CLOCK almost everyday because management makes a FUSS about OT .
-Reopening CLOSED cases - management KNOWING Analysts are overwhelmed continued to make up even MORE work. Reopening closed cases and having analysts who are already stressed go and CALL these customers is INSANE
-Management seems to take it personally when you resign (even with a two weeks notice)
-Return to Office work. Random and Unnecessary, most analysts work better at home, there is NO collaborating and the team really cannot sit together because the office is so packed.
-Management will take advantage of you if you let them. If you are not being properly compensated for overextending yourself. Just say No 9/10 You wont be !
-Management (higher up) has a 'If they do not like it, they can leave' attitude. (& Then are surprise when you actually leave)
-My advice soak up all the knowledge you can and move on to a space where you are fairly compensated and treated.
