This company is toxic. If you have never suffered with mental health problems, you certainly will after a short time with this company. Staff members are constantly beaten with bullying tactics, made to feel worthless and that they aren't 'tough' enough for the role they are in. There is constantly changing KPI's (daily changes) never allowing staff to get comfortable in their role or their knowledge. There is no support for the poor treatment of staff against customers, I personally had a gentleman scream at me on the phone that I was 'too excitable' and I 'needed to calm down', then he proceeded to swear at me. This call was escalated by my coach, not myself, and the response from customer relations was that I needed to 'toughen up'. Even though they hadn't listened to the call but made the assumption it would have been my own fault the situation happened... (This type of mentality is common). But I can understand why customers are frustrated and angry, as we sold them supbar awful overpriced products (That are rushed by developers due to the ridiculous time constraints they are up against) that break and never work smoothly. Even though my role was to help with 'technical' support, it was money hungry sales in disguise, always trying to up-sell to the customers for more awful products they didn't need. Now, I would usually consider a morning meeting to be engaging and motivating your team for the day... However at Sage, morning meetings are 20min rushed name-and-shame, nothing has made me feel more demoralised. It shouldn't be the biggest ask in the world not breakdown in tears everyday... And even during training you're told 'Yeah the role is tough, I used to cry in the toilets once a week'. THIS SHOULDN'T BE NORMALISED!
