Was a great company to work for, not now - Customer Support Sage Employee Review

Thanks for your review. It's great to read the benefits were well received as well as you enjoying the facilities. We are investing heavily in our office locations to ensure our fantastic colleagues work in exciting and pleasant environments and the Newcastle office, the spiritual home of Sage, is about to undergo a major refurbishment. The Sage Foundation, with its 5 days volunteer days for every colleague, is always well received by our people, charities and our communities alike. We always come across so many professional colleagues who do a great job supporting our customers. This involves not only solving problems but providing great advice and being commercially savvy enough to identify new products and services that help customers build their business. Our best Technicians do this extremely well, ensuring that even complex customer needs are fully met. I am sure you are aware we are striving to be a high performing team who operate efficiently and deliver great customer experiences. The overwhelming majority of our Customer Service Technicians do this well and achieve their objectives, this is clear from the superb customer satisfaction and first call resolution scores our customers award us. There is absolutely no doubt that the Technician role is a demanding one where you need to be creative, resilient and customer focused, however the opportunity to mature, develop and build a successful career is fantastic. The quality and success of our CS Technicians is demonstrated by how many go on to build very successful careers within Sage across a whole variety of functions. Many progress into Marketing, Product Development, Technology and Sales. Thanks again for your feedback and wish you well.