Very poorly managed place to work - Guest Services Associate SUMMIT One Vanderbilt Employee Review

love the staff, everyone is freindly

can get very busy on the holidays

The pay is okay for what the job actually is. The location is convenient, you can get there by almost any train via grand central, Times Square, port authority, the LIRR and the metro north. If you’re a people person you might make some connections.

The managers are terrible and are more worried about being on their phones scrolling and making TikTok’s and sitting in their offices rather than actually doing their jobs. They have favorites and if you’re not one of them they treat you like garbage, talk ish about you behind your back and try to bully you. The whole place is very cliquey and unprofessional. The senior managers and onsite associate directors don’t care about you, your wellbeing or your safety. If you have a bad interaction with a guest they will always put the blame on you, even if the guest is disrespectful and or threatening you they won’t side with you because they’re cowards. If you’re a full time worker with this department you can forget about ever having a life outside of this place. They want you to be slaves; which is why the managers, senior managers (with the exception of 1) and associate directors are so miserable and want you to be miserable too.