Treated like crap - Customer Service STM Group (UK) Employee Review

1.0
12 Sept 2017
Recommend
CEO approval
Business outlook

Pros

easy process. everyone gets a job.

Cons

one of the worst places ive ever worked. tfl rail line is managed by managers who play favourites. i am pretty sure higher management are corrupt and are paying their way through things as its a shambles on the ground. supervisors and control have no idea what they are doing and are just booking us in to work like animals. splitting shifts to save them money. i dont even think they will know my name. all they care about is smooth talking their clients.

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4.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

fantastic place to work, and enjoyable at times

Cons

no support for the new staff

5.0
4 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Pay and personality are the best I’ve work for.

Cons

Feel like there are too many people at the top of the tree sat at home.

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