Trying to fix things that weren't broken - Strategic Account Executive SPS Commerce Employee Review

3.0
23 Mar 2017
Recommend
CEO approval
Business outlook

Pros

Culture, good pay, growing company

Cons

New changes to sales department has caused a negative outlook. It takes a long time to understand and perfect what we sell based on the complexity and sheer knowledge required to be successful. New territories were rolled out that prove new management doesn't understand how we sell and why we were successful. They are completely uneven despite that quotas are different. Now reps are pigeon-holed into one segment after spending years learning about retail. Tenured reps now are cold prospecting into accounts that have been worked over, and new reps who don't understand what we sell are vetting out warm opportunities which previously was our bread and butter. Growth is sure to decline if they don't make a change.

Explore other reviews about SPS Commerce

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture is incredible, was able to work with a lot of great companies too

Cons

Selling was very transactional sometimes.

1.0
19 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks, food, and beverages are consistently available. The company invests heavily in internal events, revenue kickoffs, and high-production celebrations. If you appreciate polished town halls, strong branding, and well-produced “rah-rah” moments, you’ll see plenty of them. There are also smart, capable people here – especially in operational and finance roles – who work extremely hard to keep things steady behind the scenes.

Cons

You know that scene in Titanic where Mr. Andrews calmly explains the math after the iceberg hits? At times, that’s what it feels like internally. Except instead of discussing the iceberg, we’re discussing “momentum” and “long-term positioning.” There’s a noticeable disconnect between messaging and measurable results. Leadership communicates confidence and “strong conviction,” but frequent strategic pivots and restructurings have left some teams unclear on priorities. When stock volatility affects morale, 401k’s, and equity compensation, employees understandably feel it – even if presentations remain upbeat. For those in accounting and finance the tension can feel amplified. You’re close enough to the numbers to understand the pressure yet still expected to project optimism. Cost controls tighten, headcount shifts, and priorities pivot – but the narrative rarely changes. Execution capacity doesn’t always match strategic ambition, and reorganizations have created fatigue across departments. Many teams are being asked to do more with less during a period of transition. Also worth noting: the company does not pay out unused PTO upon termination, so it’s important to understand the policy details. This isn’t about negativity – it’s about alignment. Employees can handle volatility. What erodes trust is when tone and reality don’t feel connected.

5
See reviews by: Helpful|Rating|Date|All