4.0
7 Mar 2026
Current employee
Recommend
CEO approval
Business outlook
Pros
My job is to help members make sense of benefits and explain coverage in simple terms. Supervisors make sure workloads are manageable and offer additional support when call volume spikes. The company offers good insurance and retirement plans, which matters a lot in the long term.
Cons
Some calls will leave you as frustrated as the members making them.