28 Jan 2026
SBFM Response
5moThank you for taking the time to share your experience. We're pleased to hear you had positive interactions with colleagues and gym members, and that you valued the free membership benefit during your time with us.
We’re truly sorry to hear that other parts of your experience didn’t meet expectations. We take all concerns seriously - especially those relating to communication, fair treatment, and how our standards are supported on-site. It’s never our intention for colleagues to feel uncomfortable or unacknowledged in their roles.
If you’d be willing to share more, we’d appreciate the chance to understand what happened in more detail. Please reach out to us directly at feedback@sb-fm.co.uk - we’re committed to learning from feedback and improving wherever we can.
SBFM Team