Great team & great time - Customer Success Associate Runwise Employee Review

5.0
15 Apr 2025
Recommend
CEO approval
Business outlook

Pros

-Success team is extremely helpful and understanding. Always building off of each other. -Great internal flexibility as long as you show hard work -Executive team enjoyable to work with -Enjoyable to work on growing processes that actually have impact

Cons

-Can get hectic with some customers -Different tech stack systems can be frustrating to operate at times

Explore other reviews about Runwise

5.0
22 Mar 2026
Recommend
CEO approval
Business outlook

Pros

They invest a lot in training and are open to promoting people who perform quickly.

Cons

Pay is so-so, not going to blow your socks off

1.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

None- I was so excited for this experience and it was ultimately horrible.

Cons

My experience at Runwise was extremely disappointing due to poor management, minimal support, and a lack of structure from the start. There was little to no meaningful training or onboarding, which made it difficult to succeed in a role where expectations were not clearly communicated. Rather than providing guidance, feedback, or a plan for improvement, leadership chose to terminate employment after only a short period of time without a clear explanation or constructive path forward. One of the most concerning parts of my experience was the lack of regard for employee safety. I was asked to hand-deliver flyers outdoors for multiple days during extreme winter weather conditions, including during the polar vortex, after I had already expressed concerns about safety. That experience made me feel unsupported and that employee well-being was not being taken seriously. Overall, the environment felt disorganized, reactive, and lacking in the management support needed for employees to feel set up for success. I would strongly encourage anyone considering this role to ask detailed questions about onboarding, training expectations, communication structure, and leadership support.

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