Disconnected management and delivery - National Key Account Manager Rubix Group Employee Review

Chronic understaffing creates an unsustainable workload, forcing employees to routinely work beyond their capacity just to keep basic operations running. Management is disorganized, inconsistent, and often absent when support or direction is most needed. There is a clear lack of accountability at leadership level—issues are ignored, deflected, or passed around without resolution. Employees receive little to no meaningful support, whether professionally or personally, leading to burnout and low morale. Communication is poor and often contradictory, leaving staff confused about expectations and priorities. Concerns raised by employees are dismissed or met with token responses, with no real effort to implement change. Training and onboarding are inadequate, setting employees up to struggle from the outset. Favoritism and internal politics appear to influence decisions more than performance or merit. Work-life balance is heavily compromised, with unreasonable demands and little respect for personal time. Overall, the workplace culture feels neglectful and reactive rather than proactive and supportive.