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Royal Caribbean Group

Engaged employer

A blip - Retreat concierge Royal Caribbean Group Employee Review

3.0
5 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Great travel benefits, working remote, some opportunities for growth, and decent pay compared to other call center jobs

Cons

We once had a year+ of mandatory overtime. Agents are spread incredibly thin with a high demand on the phone and expected to get work done off the as well even if there is no time to complete task. Any over time for US agents has been canceled indefinitely. Quality Assurance makes it almost impossible to feel as though you've done a good job, you're constantly picked apart and have to jump through crazy hoops on your calls.

Explore other reviews about Royal Caribbean Group

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great company with a clear direction

Cons

Too matrixed of an organization

3.0
9 Jul 2026
Recommend
CEO approval
Business outlook

Pros

The industry is fun, my team is great, everyone seems to be very collaborative, benefits are good when it comes to cruising/health

Cons

The strict 9-5 rule is extremely limiting and non-accommodating, especially to those who put in extra hours outside of work, business trips, and weekends. This company has always been about quality, but now that is looked over, and only time in the office is valued.

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