Pros
Incredible mission and your efforts combine to provide a service that makes a difference to thousands of lives, daily. Company is 100% employee owned, allows us to navigate important decisions and business challenges without a pollution of influence from distant investors that lack crucial understanding of subject matter. All of executive leadership and management advocates for the experience of callers and employees over profits.
Cons
More so in years past, but nonetheless there are challenges to being a true 24/7 operation. The roles within the position that require frequent interface with healthcare providers can be challenging as business acumen is hit or miss. Specific to sales, selling an admissions/intake support service still isn't as appealing to the market as marketing has been, and though that's improving, the reality is still that selling is not transactional and takes a challenger to be successful.