Patient Care Technician in the adult Emergency Department - Anonymous employee Rochester General Hospital Employee Review

It's a very good experience.

Never much cons at all.

Fast paced environment that builds strong multitasking, communication, and problem solving skills. Opportunity to work closely with law enforcement and gain real world experience in high pressure situations. Some coworkers are highly dedicated and supportive, creating a strong team dynamic despite leadership challenges.

Leadership lacks accountability and consistency, with serious concerns being ignored or handled poorly. Favoritism and lack of consequences for misconduct create a toxic work environment. Staffing issues lead to burnout and unrealistic expectations. Communication from management is often unclear or nonexistent, and employee concerns are not taken seriously.