27 Jul 2013
Anonymous employee
River Run Computers Response
12yThe management of River Run Computers takes great pride in servicing our clients with a well trained staff. While partnership levels are important to maintain levels of service with our manufacturers, the key to all our partnerships is working with vendors and manufacturers that bring benefit to our broad client base. While we strive to give our staff exposure to a wide variety of clients/technologies, logistically we cannot do this for all staff all the time. We continue to work for win/win/win scenarios – good for our clients, good for our staff and good for River Run. It is unfortunate that this individual did not express some concerns prior to departing or during the exit interview process to allow us the opportunity to make the working experience a more challenging career. We stress team interaction between the field technicians and our support desk technicians to avoid the “one tech” dependency. The fact that our clients do depend so heavily on River Run engineers supports that we are sending the right people with the right skill set.