Genuinely nice company to work for with lots of opportunity - Manager of a technical team Rithum Employee Review

5.0
20 Mar 2025
Recommend
CEO approval
Business outlook

Pros

I have been here since before the merger and the company has always been a nice place to work. The business is in a very interesting space with lots of big problems to solve - so always something new. We seem to be able to attract great talent in the engineering department and the technical challenges are a big reason why developers join (and stay). A good work-life balance is encouraged by everyone - the work-from-home model has further helped that. Salaries are generally competitive and the benefits package is very good. I really like that the company operates as a meritocracy - if you want to get on here and take on more responsibility, there are lots of opportunities to stretch yourself.

Cons

The company went through a lot of change since CommerceHub and ChannelAdvisor came together in 2022 (and became Rithum in 2024) - and there were definitely some difficult times as the 2 companies merged - lots of senior leadership changes and some layoffs - but it feels like we are out the far side of that process and the last 6 months of stability have made a big difference. It feels more like one company again. Still some way to go.

Explore other reviews about Rithum

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

CS org combined with Renewals some time ago. Since then, the Customer Success leadership has put the team in a great position to succeed. Providing solid tools and direction, using metric-based approaches and not aimless goals (like having to hit a generic 'calls made' goal)

Cons

Upward movement career-wise can be a challenge

3
1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

The company has talented employees and some strong legacy teams. There are opportunities to learn quickly, especially in ecommerce and retail media, and many coworkers are collaborative and supportive despite ongoing challenges.

Cons

The culture has significantly declined under newer leadership. There is a growing disconnect between executive expectations and the realities of team workloads, resulting in burnout, high turnover, and low morale. Employees are often expected to absorb additional responsibilities without meaningful support, compensation adjustments, or clear direction.

3
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