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      Rippling

      Engaged employer

      Rippling reviews

      Metrics over humanity: the Rippling way - Customer Support Specialist Rippling Employee Review

      1.0
      21 Oct 2025
      Customer support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work. That's about it. If you enjoy feeling worked and monitored like an AI chatbot, you’ll thrive here.

      Cons

      Workload expectations are beyond unreasonable; every single minute is tracked, timed, and measured Leadership obsesses over metrics and ignores burnout; there’s no empathy, just quotas. You’ll be blamed for systemic issues that you have zero control over. Training is rushed, documentation is unclear, and expectations change daily. Support staff are treated like expendable labor, not people. Pay does not remotely match the stress level — and management gaslights you into believing you’re underperforming if you speak up.

      Explore other reviews about Rippling

      5.0
      16 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting work, smart people, good pay

      Cons

      Benefits could be better for a company of their size

      4.0
      10 Jun 2026
      Account manager smb
      Recommend
      CEO approval
      Business outlook

      Pros

      I have only been at Rippling for a month at this point, but so far so good! The onboarding and training are top tier. Definitely the best and most in depth training I have gotten at a company. My manager is great and was also an IC at Rippling for a couple years before moving into management which I really like because they understand what it is like to be an account manager here. There seems to be a lot of opportunity for career growth here. I am definitely excited to be here!

      Cons

      Not really a con but you HAVE to be self sufficient here. People are willing to help but they are also very busy so it might be a while before you get a response to a question. It was an adjustment at first but I think it makes you a better employee. If you need hand holding probably not the job for you. I don't really have any true cons yet, but ask me again in 6 months lol.

      1
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