Pros
Established BPO company with good offering at first. On-time payout. Responsive HR. Great colleagues.
Cons
Slow to no career growth. No trainings, no performance appraisals, no promotions - nada. NO Salary increase after years. No semi-annual or annual appraisals so DO NOT expect a salary increase. (Who cares about inflation? They don't.) HR cannot find an answer on the slow salary increase, so don't bother asking them. Ask your manager and will answer you vaguely and always 'waiting' from the client inputs even though receipts are crystal clear on how you're doing. NO performance bonuses as promised. No other benefits aside from the gov't mandatories and HMO with no free dependent. Generic manager jumping from different accounts that doesn't even know the technicalities of your field. Always 'busy' communicating with clients but no updates to subordinates. 60-day notice if you want to leave work. Most companies only have 30 days or even a 2-week notice would suffice. Additionally, 2 years lock-in with the reason of their investment in you with trainings, knowledge, etc. but you WON'T receive any.