4mo
Thank you for taking the time to share such a thoughtful and balanced review.
We’re really pleased to hear your positive feedback about the supportive management, team culture, and the clarity of our training and processes. Creating an organised, safe, and well-communicated working environment is something we place a lot of importance on, so it’s great to know this is being felt day to day.
We also appreciate your honest comments about the physical and repetitive nature of the role, particularly during peak periods. We recognise that the work can be demanding when volumes increase, and we continue to review staffing levels, targets, and processes to ensure they remain fair and achievable while maintaining quality and safety.
Thank you as well for the suggestion around bringing back Social Thursdays. Team connection and collaboration are important to us, and feedback like this is valuable as we look at ways to strengthen our culture and employee experience.
We appreciate your contribution and your feedback — it helps us continue to improve.