Overall ok - Tenant liaison worker Right There Employee Review

The staff working on the front-end of the services are generally great

I worked in project delivery in the Strategic Initiatives and Governance team in head office, for almost two years. My experience of Right There is as follows: - No formal appraisal process was conducted despite being mandatory - No SMART objectives, KPIs, or documented performance standards were set for my role at any point - No Performance Improvement Plan (PIP) was put in place at any stage of my employment - Formal performance concerns were raised when I was on annual leave, without any prior issue raised, performance framework in place, or tangible agreed success criteria defined - Right There's staged performance management procedure was not followed at all in practice. Earlier stages such as documented feedback, structured review meetings, and formal improvement planning were entirely skipped, and the organisation escalated to asking me to leave the organisation on immediate return from 2 weeks off - The process moved directly to formal performance proceedings without evidence of earlier structured performance management steps being implemented. - No objective performance evidence was provided to support any concerns, such as KPIs, documented performance reviews, formal written warnings, emails, meeting transcriptions, statements from colleagues, missed deadlines, measurable delivery criteria against defined expectations etc. - Performance concerns were primarily communicated through managerial opinion (my line manager and the CEO) rather than documented criteria or recorded performance outcomes, with minimal involvement from HR professionals - On raising a formal grievance about the way I as treated on return from annual leave, I was immediately suspended indefinitely with no clear reason given. During this 3 - 4 week suspension period - with limited communication from the organisation -, Right There chose not to follow standard ACAS-approved procedures, and so I was not provided with: a detailed written explanation of the specific risk requiring suspension a named contact person for the duration of suspension a defined review schedule or clear timeline for the suspension - A formal grievance I raised about my line manager was handled alongside an ongoing performance process involving the same line manager, with no clear explanation of how independence or separation between processes was ensured -A Subject Access Request submitted in February 2026 was not responded to within the statutory one-month timeframe and required escalation to the Information Commissioner’s Office (ICO) twice. Right There eventually responded after almost 3 months. This was off the back of my personal data being misused, out of office hours, by a Manager at the charity. The issue was reported to the CEO but nothing was done about it - Formal correspondence sent to the Chair and Board of Trustees on multiple occasions was not acknowledged, despite being sent by recorded delivery - The organisation refused to work with ACAS - During the appeal stage, it was stated by a company director that Right There's published policies and procedures are 'non-contractual' and applied 'at the organisation’s discretion', i.e. not worth the paper they're written on. There is a strong and constant theme of the leadership team dismissing team members just before they reach 2 years' of service, as - legally - they can do this without having to show them respect or due process etc. Thankfully, the Employment Rights Act 2025 will reduce the qualifying period for ordinary unfair dismissal from 2 years to 6 months from 1st January 2027, which should finally put an end to this practice. I lost count of the number of senior members of staff who were dismissed in my time there. If anyone is considering working for Right There (or becoming a trustee), I would take a look at the sheer volume of Heads Of, Managers, and Directors the charity goes through. Paints quite a picture. I'd be happy to share my experience over a coffee too.

Looking at the bigger picture, there were no pros

Lack of experience within roles, poor staff retention, impossible expectations, no real acknowledgment of hard work. Senior management try to make things seem better then what they are