BAT destroyed Reynolds - Don't even consider working here - Anonymous employee Reynolds American Employee Review

1.0
22 Oct 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Reynolds employees who act like a team and treat you like family Maternity/Paternity leave 2 Health Care Plans to choose from which are decent but are going up in price each year

Cons

Reynolds had the reputation for being a prestigious and amazing place to be employed - until BAT (British American Tobacco) came in and took over. They are destroying this company from the inside out. Years of knowledge and dedication are walking out the door everyday because this place has gone to hell. The recent SAP Tao software "downgrade" was a total disaster, even thought they keep toting it as a success. It is almost 4 months after go-live and nothing is working correctly. Vendors are owed millions of dollars and are threatening to put us on credit hold and even repossess their assets. We are told to cut costs, reduce safety stocks, cancel POs with vendors - all because the company is now hemorrhaging money due to the botched system change. Suppliers are at their wits end and are ready to cut their relationships and contractors are walking off the job. There was an announcement this past week that the US is under "strategic review" which basically means they are evaluating all positions and will be making significant cuts. They are sending out a survey to all employees asking each of us if we want to stay or go with a severance package (which they have not yet disclosed). All this while telling us how much of a phenomenal job we are doing, to keep pushing and putting in the hard work, and the US is the biggest market for potential growth and profit. They have already dissolved or consolidated multiple departments, are shutting down 3 facilities and putting hundreds of people out of work. More and more BAT employees are being put into positions of power to enforce control onto departments and to make us conform to the Target Operating Model, which does not necessarily work for the US market (given jurisdictions, FDA regulations and process, etc). There is zero respect, no work life balance, and we are told to fix everything with no real support. No one knows what they are doing any longer and things are constantly being changed and not communicated.

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5.0
26 Jun 2025
Recommend
CEO approval
Business outlook

Pros

The Reynolds internship experience is truly unlike anything I have experienced before. The interns are guided every step of the way, but also have the opportunity to get their hands into real-world projects and assignments in the workplace. I have been treated so well by all the staff, there are countless opportunities to participate in organization events outside of office hours, the pay is great, and the gifts (yes, GIFTS) we have received as interns has been awesome. Depending on the department, some interns get a hybrid schedule where you're allowed to work from home on Thursdays and Fridays.

Cons

I can't really speak on any cons. Everything has been amazing. I would say this type of environment would require introverted people to come out of their shell as the workplace is very lively and energetic.

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Reynolds American Response
11mo
Thank you for the review. When you join Reynolds American, you join a team of remarkable people. We are proud to have a culture where people can aspire to perform at the highest level while having the resources and opportunities to support their success. We hope you continue to enjoy your internship experience with us.
1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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