Search Elsewhere - Customer Success Manager (CSM) Responsive Employee Review

2.0
14 Nov 2022
Recommend
CEO approval
Business outlook

Pros

The work/life balance is the best part of employment with RFPIO .

Cons

BEWARE low pay, high attrition rate, flawed product, lack of diversity, bullying, and horrible leadership. Think twice before applying. The company has made bad business decisions that are currently making a mess of things. Allowing multiple clients to default on payment for years, they're now trying to make up for their mistakes by taking it out on employees. Management is forcing more sales and upsells to existing clients to become a publicly traded company. However, the product is heavily flawed, and they know it. As other reviews have mentioned, there is a lack of emotional intelligence within the company's leadership team. With a high attrition rate, leadership never publicly addresses the issues being brought to their attention, causing many people across various teams and departments to leave. The management team leans more towards strong-arm tactics to keep employees from speaking up, threatening them with unemployment instead of working with them to improve the organization. Those that do stay get promoted based on tenure and not performance. The pay is already low compared to similar companies, and the employment contracts prohibit employees from discussing their salaries, creating a pay gap internally. They've created the illusion of being a diverse company that cares about their staff to win Diversity, Equity, and Inclusion awards, but in reality, the majority Caucasian management does not take accountability for the mishandling of internal issues and would instead meet BIPOC staff with hostility when they express concerns. The open-door policy only applies when management feels you have something they want to hear, but if it's not, see nothing change and be prepared to be pushed out.

Explore other reviews about Responsive

5.0
4 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It is rare to work for a business that has such an incredible story, incredible market fit, and genuinely good people. I have admired this company for 10+ years and worked here ~2 years.

Cons

Sometimes I miss working in an office.

4.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great team leadership Remote Work

Cons

Nothing that stands out right now

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