Pros
Pay was fair and employee appreciation was great
Cons
In the beginning there was about 3000 calls in queue.. with that being said it was a very repetitive job alot of situations you had no control over which lead to irate customers..management ordered pizza every Friday check on us throughout the day really allowed really made us comfortable with taking calls at such high volume and be confident with "one call at a time".. We literally loved coming to work feeling like we made a difference .. they got rid of the head man in charge and everything went down he could care less about his employees.. he took insensitives away and made rules like u cnt talk to other ppl around and PTO time was crap and did not listen .. the companies turn over rate went sky high and in the beginning they said it's not like any other call center and it wasn't Brian turned it into a standard call center u were a number .. metrics changed and it literally was a number game .. you canr get sick without flex time u get a point Lord forbid you have a child who needs you .. it seemed great but it fell into the wrong hands . It wasn't just all bad some of the sups were so loving and kind most have issues with upper management as well .. then u have the sups that only want themselves to look good .. sooo u literally have gud days n bad .. mostly bad after management changed .. great overall company I will say trainers were awesome Aaron was great and was always available even after training! Hr was wonderful as well . But the lack of support from upper was terrible .you had no answers to the real problems and as an employee you really wanted to help .. I wouldn't recommend working here if you indeed require absolute transparency from everyone .. you won't get it..
