Free bed bugs with every purchase - Anonymous employee Rent-A-Center Employee Review

1.0
29 Jun 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Don't work here they knowingly operate with bed bugs and spread them

Cons

Free bed bugs with every purchase! I worked for Rent-A-Center in May and June of 2023. Anyone who has purchased from this location is risking adopting an infestation of BED BUGS! The BEDBUGS and COCKROACHES have taken over the backrooms of this store and have been seen inside the furniture by multiple employees. This problem is known! Yet they are still here casually selling their at-risk merchandise to unsuspecting customers. I recently refused to continue working at Rent-A-Center until they exterminated their infestations. I told the manager this on June 18, 2023. These BED BUGS have been in the store for MONTHS! These BED BUGS have also infested another employees house and they're still there after weeks! Honestly the level of disrespect for the customers, merchandise, and employees here is unmatched. NONE OF THIS WAS TOLD TO ANY POTENTIAL CUSTOMERS! Now it is June 28, 2023 and have NO WORD back from the manager on site. Complete and total ghosting after she asked if I would come back to work if the bugs were gone. All my inquiries about the BED BUGS and coming back have been met with complete silence. Do not buy here. Do not come here. If you bought here and you have bugs call Rent-A-Center and have them send a bug exterminator to your location. For all the good it has done for my fellow employee... Return your items before you catch them. We can all imagine what can happen after months of BED BUGS colonizing a local rental store.

Explore other reviews about Rent-A-Center

5.0
29 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and you can grow with in the company.

Cons

Long hours, weekends → poor work-life balance High stress from sales & collection pressure Inconsistent or micromanaging management Pay often feels low for workload Physically demanding (deliveries, field work) Limited growth; high turnover

2.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The benefits can be decent, there are growth opportunities, and if you’re lucky, you work with a great team.

Cons

Poor management on many levels. From a store level, extending to corporate, the “leadership” needs work on their people skills. People are only capable of handling so much, and the lack of support from upper management makes it harder to work day to day. Additionally, the goalpost is always moving. If you manage to exceed their expectations, completing those same goals will no longer be good enough. The lack of support when it comes to customer abuse is embarrassing. We’re in 2026 and we should want to support the teams that are keeping the company running. Corporate is out of touch with reality. Anyone making over 6 figures a year no longer view customers as people, but as numbers. It doesn’t matter what horrid stories you hear on a daily basis, they are expected to bend to standards that shouldn’t exist anymore.

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