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      Reassured

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      Don't believe what you see here! Its fabricated - Sales Manager Reassured Employee Review

      1.0
      27 Sept 2021
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Reward is excellent when on target - Its great for young people who love a lads lads culture - The job is easy... Just read the script! Don't try anything else... don't dare not read the script. They will even train you how to act ssurprisedwhen a customer says they have no life insurance! - You will be trained to get people to say yes.... Wolf of Wall Street style selling

      Cons

      - You WILL be micro managed.. even though it's dressed up as support - They ask the happy staff to complete reviews on Glassdoor and stand over them whilst they write how good the company is to work for. - Goals are high with low quality leads to work. Most of the site did not achieve their goals. - There is no work life balance at all. Sales managers are directed to be tough on their team - No concern over staff wellbeing - They promise a lot and deliver little (Lots of incentives that are never achieved and lots of false promises... I would say lies.. - No culture of training and development. Its just copy what that person does... - Taking a break is frowned upon, taking a full hour lunch is frowned upon, leaving on time is frowned upon. - They don't pay you for sickness - They don't pay maternity - They don't give you much holiday and then demand you take holiday when the systems go down. - They run out of leads by month end - The way they operate leads changes all the time and the different sites have different rules - They only ask the nice people who take out policies to do a trust pilot review. Most customers hate you as you have called them at least 20 times in a day, 20 days of the month, 12 months of the last year... So you need to be thick skinned as you will get verbal abuse. - Don't have a doctors/dentst appointment as you will not be paid - You have to work saturdays for free.... If you are ahead of your goals its to always help the site achieve their goals - Leads are generated from adverts stating a customer will get a benefit if they send their contact details. - You will be shamed if you don't get the customers direct debit details. If you do convince a customer to give you them then you will be penalised when they cancel their policy. - You can never settle and under performers will constantly be moved rather than trained. Move the problem... managing performance is only a good when it doesn't result in people leaving the job... Management get penalised if someone leaves. I could go on and on and on...... everyday there was something else that was shocking

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      Reassured Response
      4y
      Thanks for taking the time to write the review, we really do appreciate all feedback, good or otherwise although the insinuation that all good reviews are fabricated I do not agree with. Just because someone else's view is not the same as yours doesn't make it wrong or made up, if we were that awful a company we would have struggled to grow to 100 employees, let alone 1000. We have award winning training and wellbeing processes in place which are greatly appreciated by the vast majority of our employees and the wolf of wall street style of selling hasn't worked in the 15 years I have been in call centres for and certainly isn't a platform to use to grow any business, let alone one that is as heavily regulated as ours is. Please don't take my comments as dismissive of your feedback as that isn't the way that it is intended and some of the points you have raised are concerning as they are not what we stand for as a business. I would love to speak to you in more detail to gain some more information on what has happened and where so I can better understand your personal journey which clearly has not gone to plan for either of us.

      Explore other reviews about Reassured

      1.0
      1 Apr 2026
      Sales consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      You got to leave at the end of the day

      Cons

      450 calls minimum on a click style system where you could call from mobile or local area code depending on where the client lived to increase chances of them picking up. 4.5 hours talktime minimum 8 fresh clickbait facebook leads daily expected 80% contact rate 75% quote rate and 50% sale rate Each lead expected to be called 8 times it was 12 but a cap was put on it due to Reassured not following cold calling practices We were told to PPR (Push push retract) push until the customer gets annoyed with you. Hours 9.00-6.30 contracted 42.5 hours per week Salary startef at 25k you could get to 35k by hitting target 3 months in a row but if you miss 3 months you move back down. Told to keep them on the phone as long as possible even if client needs to go. Yes its a telesales role but also reminds you of a cult. You had to be on 2 deals by 2pm or you were in call recording after lunch with thr whole team listening to your call. They like to call it a process but its a script with the fundamental line being "why now"? Essentially guilt tripping people to say why havent you taken out life insurance out when you bought your house or when you had your first child. You get away with not giving advice by saying most people in your situation All you are selling is life insurance for the mortgage or 100k life policy none of it makes sense as they might need FIB might need critical illness or income protection so if you are planning on getting protection then see a qualified advisor as they can give real advice.

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