Pros
Some of the people are genuinely nice and want to help you succeed. A large variety of hours to choose from. Pays more than some retail.
Cons
-Noise! Imagine listening to 90 different conversations simultaneously for 8 hours a day. -The increased volume of calls (considered to be ideal by mgmt) does not allow you more than 5-10 seconds between calls. -The callers are generally rude and treat you at best like a door-mat. -No chance of career advancement into any other sector out of the call center. Second tier position barely pay better that bottom tier. If you hope to maybe 'slum it out' in the call center and then move into any other branch of the company, don't waste your time, unless you excel at the call center you will never move no matter how qualified you are for other jobs. -Those flexible schedules and ability to trade are a joke. Your schedule is only flexible if you pay others for their time (in addition to their extra hourly pay) and the company tends to only honor your schedule choices in you work at night and maybe 40-50% of the rest of the time. -Because of the lack of information provided by the communities (floor plans, detailed especially), callers will often get frustrated and often demand to speak with the 'real' office instead of you, but you still have to get their contact information and directing calls onsite gets counted against you.