Pros
Great product that makes planning much better and easier. Some very talented people. Director of Customer Support was great, others not so much.
Cons
RSA President leaves a lot to be desired. Doesn't listen, doesn't communicate, gives state of union speeches but never made the changes needed, just nice words, no real action, and made some poor decisions regarding his choices for certain employees, looked the other way for abusive behavior. Low morale, low salaries, high pressure, long hours with no compensation.