Unprofessional and Unethical Treatment - Sales/Customer Service Rata (Indonesia) Employee Review

I really want to understand how leadership works here. RATA.ID has multiple stores and a pretty sizeable team, yet the management approach feels like… remote leadership taken to a spiritual level. From the outside, it looks like the ones in charge are busy traveling, doing readings, attending personal journeys, and somehow still expected to lead a team of dozens. Maybe telepathy is part of the SOP? Because physical presence certainly doesn’t seem to be. Retail growth usually requires: Coaching staff Checking store operations Actually being in the office once in a while But here it seems the team is expected to self-manage while leadership is on a different timezone, dimension, or chakra alignment. If this hands-off leadership approach is intentional, I’d genuinely love to see the training manual titled: “How to Lead a Team By Vibes Alone.” RATA.ID is a strong brand. The potential is real. But consistency, presence, and accountability are what sustain growth — not just aesthetic branding + passport stamps. Hope the management eventually comes back to Earth to lead.

Leadership by Presence (But Mostly Absence) Management seems to prefer remote spiritual supervision rather than showing up physically. Decision-Making via Vibes Strategy appears to be based on intuition, mood, and possibly lunar cycles, not actual operational data. Team Expected to Self-Manage Everything Staff often left figuring things out themselves, which does build independence, but maybe not the good kind. Communication Delays When leadership is always “traveling,” getting direction feels like sending messages into the void and hoping for a reply. Accountability is… Theoretical Responsibility exists as a concept, like gravity or hope — we believe it’s real, even if we can’t always see it. Work Culture Based on “Figure It Out” Employees grow fast, not because of coaching, but because there’s simply no other choice. Team Morale Depends on Who is in the Country This Week Stability fluctuates with the travel schedule.

Hybrid Work, Good Salary, Nice Peers

Lack of clear communication between managers and team members, leading to confusion about goals and expectations. • Inconsistent or non-transparent decision-making, which causes uncertainty and frustration. • Insufficient support and feedback from supervisors, making employees feel undervalued or stagnant. • Micromanagement, where leaders excessively control small details instead of empowering their teams. • Poor planning and unclear role distribution, resulting in inefficiency and overlapping responsibilities.