Land of Mis- to - No Information - Customer Service Specialist Radial Employee Review

2.0
16 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Working from home. Pretty good about allowing you time to adapt to the fast pace work style. While navigating like 10 different systems. With just a few days training and a disorganized chat assistance team.

Cons

MAJOR CON* Was mislead about the position being a permanent … Among many others, I was laid off right after Christmas with no warning….. Other Cons* Very little training time as well as poor trading in general. Especially considering everything you’re required to learn and know to do this multifunctional job, effectively and efficiently. After about 2 weeks, I started to feel like I could assist the customers better. Even though 2 of the most important systems needed, I couldn’t access bc I never received the proper credentials. Also the chat support team would rarely respond to a question I had. And if they did, they’d just post a link with articles that were structured very unorganized.

Explore other reviews about Radial

5.0
21 Aug 2025
Recommend
CEO approval
Business outlook

Pros

People Work Supervisors Managers Schedule

Cons

Sometimes a lot of pressure Peak season Some benefits Nothing Nothing

avatar
Radial Response
9mo
Thank you for your positive feedback! We're so glad to hear you think we're a great company. We recognize that peak seasons can bring added pressure, and we truly appreciate the dedication and resilience our team shows during those times. We're always looking for ways to support our employees and make those busy periods more manageable. Thanks again for being part of our journey!
4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home Benefits Enjoy the team I work with

Cons

Depends how you feel about a bit corporate company

avatar
Radial Response
2w
Thank you for taking the time to share your feedback. We’re glad to hear that you’ve had a positive experience with remote work flexibility and a supportive team—both are important to us. We also appreciate your perspective on the corporate feel. Feedback like this helps us identify opportunities to simplify processes and strengthen connection across teams. Thank you again for taking the time to share your perspective.
See reviews by: Helpful|Rating|Date|All