Pros
Friendly and supportive coworkers create a positive team environment • Individual administrative staff at the office are helpful and responsive • Company provides a work laptop, making remote documentation and communication easier • Opportunity to work in the mental health and human services field
Cons
• Unreasonable and disconnected corporate leadership • Unethical behavior from upper management and clinical directors • On-call workers not paid according to North Carolina Labor Board requirements • Minimal mileage reimbursement that doesn’t reflect actual travel demands • Sexual harassment toward male employees not being addressed or investigated • Inconsistent enforcement of company policies and procedures • Office favoritism influencing decisions on schedules and promotions • High staff turnover leading to constant staffing shortages • Poor communication from corporate leadership down to office-level staff • Excessive caseload expectations with little administrative support • Frequent unpaid overtime due to unrealistic workload expectations • Lack of clear guidance on documentation standards or expectations • Frequent changes in procedures without proper notice or training • Disrespect or dismissiveness from higher-level managers towards field staff • Payroll errors and delays in receiving paychecks • Inadequate support for employee mental health and well-being • No structured process for addressing employee grievances • Little to no follow-through on reported workplace issues • Training often rushed or incomplete for new employees • Limited opportunities for advancement despite years of service • Poor work-life balance due to expectations of after-hours availability • Equipment and technology (like laptops and phones) not maintained or replaced in a timely manner • Lack of accountability for upper management’s mistakes or decisions • Company priorities often focused on billing rather than client care • Paperwork and administrative duties prioritized over actual client engagement • Unfair distribution of responsibilities among staff members • Disorganization within departments causing confusion and delays • Limited resources provided to complete job duties effectively • Minimal employee recognition or appreciation for hard work • Retaliation or negative consequences for speaking up about concerns • Lack of transparency regarding pay structure and raises • Inflexible scheduling with little consideration for employee needs • Leadership ignoring input from experienced front-line staff • Employee suggestions for improvement rarely acknowledged or implemented • Favoritism in assignment of clients and territories