They're joking, right? - Anonymous employee RH Employee Review

2.0
4 Dec 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It's a beautiful place to work and most of the other employees are awesome. Truly amazing, intelligent, creative people. I also do think the insurance options are pretty fair and good. Average to high in cost, but I've never had a problem w/ a doctor accepting my insurance or a claim being rejected.

Cons

Suprise! The company that claims to value their "people" over all else actually does not care about any of us whatsoever. First, when you start at RH, they try to indoctrinate you with their values. And honestly, the values are just a set of buzz statements that describe a kind/curious person but are written in a yoda-like fashion to seem "innovative". Unfortunately, the leaders will behave in the exact opposite manner described in the values then turn around and preach how we need to "live out" the values. It's hypocritical and so grating on the soul. (By the way, they weaponize the concept of the 'Drama Triangle'. What could be a great way to encourage positive mindsets, is used to isolate employees from each other, shame us for normal human emotions, and eradicate critical thinking.) Second, they will work you until you quite literally have nothing left to give. They don't care if you're getting divorced, have a fever of 102, or if a parent has cancer. You will still be asked to stay an hour late because they messed up the schedule or never took the time to hire enough people and when you say "no", a mental strike will be added next to your name. If you call out sick, they will ask for proof or if you're really too sick to work. Oh and you can and will be scheduled 7 days straight with multiple closing shifts. Forget your friends and family, because you will never seen them. Even if you request off for your own birthday, you'll probably be scheduled to work! The hours...a sobering reminder that you do not work at a design firm, you work retail in a mall. Leaving the building at 9:30, sometimes 10 pm, is not a rare occurence. And while they claim to be a luxury brand, the hours RH is open do not reflect that. Aforementioned, you will work insane days and hours and the leaders genuinely don't care how you feel about it. And they will continue to have their consistent schedules with multiple weekends off and rare late night shifts. Finally, let's talk about money.... The crazy thing about RH is that it claims to be a multi-billion dollar company. Every year, they are investing more and more money into expanding the brand. If we're reporting these revenue numbers, why is our pay not reflective of that? Why are people bringing in over $3M on their own, but are only being paid $26 - $30/hour? And when raises come (3+ months later than promised with no back-pay), all increases are capped at 50 cents...that's an offensive $86/month pre-tax more. It's also crazy that Gary sent an email to all employees on Thanksgiving that shared how great the company was doing and how much money it was worth then turned around and approved the most obscenely low and disrespectful pay increases ever with no plans to further compensate his employees (normally, they send every employee a $25 gift card but did not this year.) I feel like I'm being pranked.

Explore other reviews about RH

5.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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